Barney's Blog

Blog archive

Sophos Flags Itself

Sophos users thought they were protected for another cycle after updating their antivirus cycle. So why, they wondered, were security warnings going off like in the end of a James Bond movie?

It seems that Sophos suddenly thought its own software was malware.

For one machine, this is a nuisance. When you are an admin and you are getting alerts from hundreds of presumably infected computers, that's a nightmare.

Sophos is bending over backwards to apologize and has already updated the update to stop the false alarms.

I put this in the honest mistake category. Am I in too good a mood, or does Sophos really deserve a pass on this one? You tell me at dbarney@redmondmag.com.

Posted by Doug Barney on 09/21/2012 at 1:19 PM


comments powered by Disqus

Reader Comments:

Fri, Sep 21, 2012

Bettet than when McAfee took down my computers...

Fri, Sep 21, 2012 Hack Twitter Phoenix, AZ

Pass or not, Sophos burned down their client-side updater making the repair update unfixable. So, I've had to try & reinstall Sophos on 40 machines in the last two days just to allow the patch from the update server to upload. That's a headache. Eight machines having deeper issues associated with the catastrophe are now running MS Security Essentials. Fudge Sophos!

Fri, Sep 21, 2012 Network Admin at a School district Texas

Hey Barney, No they do not deserve a pass. I sent a support email to them as soon as it started happening, around Wed 19th, 3:30 CST. Got a automated response, then a email from a support tech telling me the next update would fix it, not. Then got a email with a link to fix it, not. Then I got a "how are you doing call" to which I told them" terrible" , and let the caller, who ( was not support know) that it hosed my Sophos Enterprise Console server which is still down. He said I would get another email asking me to explain what the problem was?? (I had already sent five) I have made repeated request for a live person to contact me and help me get my server back online but so far only emails to fix the endpoint problem. I am still waiting for someone, anyone from Sophos to fix this.

Add Your Comment Now:

Your Name:(optional)
Your Email:(optional)
Your Location:(optional)
Comment:
Please type the letters/numbers you see above

Redmond Tech Watch

Sign up for our newsletter.

I agree to this site's Privacy Policy.