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Warning for Exchange 2010 Users

Most of the time an update to software is a good thing because it SOLVES problems. Sometimes an update to software is a bad thing because it CAUSES problems.

That is apparently the case with Update Rollup 4 for Exchange 2010 SP1 (that name is simple to follow, eh?).

Here's what happens. The rollup actually fails to copy folders to new locations. Oops. The mail isn't lost for good (unlike the letters on Newman's postal route). They are recoverable by going to the "recoverable items" folder. Still, it has to freak an admin out to see all this stuff just plain disappear!

For those that haven't installed the rollup, hold off until further notice. If you have installed it, there is a fix from Microsoft customer support. Whoever said software isn't complicated was definitely lying.

What is your take on Exchange 2010? Message me and I'll message the readers with your answers -- so long as you write to

Posted by Doug Barney on 07/20/2011 at 1:18 PM

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Reader Comments:

Thu, Jul 21, 2011

Updates to e-mail servers made our lives hell. We are a small IT department and did not have time to waste on that type of management and the updates and also, deal with the security risks. One other organization similar to ours spent over a month trouble shooting a security penetration into their e-mail server. Sorry. We do not have the time to fix such things OR worry about updates that fail.n Guess what? We are now using Google Apps and are very happy with our choice. And for us, it was free. Relatively simple setup and many easy tools.

Wed, Jul 20, 2011 Scott Youlden Clinton, MA

How is it that Microsoft can supposedly run this stuff in house before releasing it to the general public and not uncover show stoppers like this? This doesn't just apply to Exchange 2010 SP1, but to any release in general. It is particulary troublesome when it is one of the most critical apps in any company. Guess we have to be glad they aren't writing code for the life support systems in the ISS. "Hold your breath...we're working on a fix".

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