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Microsoft, Best Buy Partner Up on Certification

More than 300 Best Buy employees now certified under training and certification program, jointly developed with Microsoft.

Consumer electronics retailer Best Buy has trained 300 Microsoft Certified Professionals (MCPs) on its way to a goal of 900 MCPs as it ramps up its services capabilities for a major push into small business sales.

The Microsoft Training business unit unveiled the numbers on Thursday to highlight the adoption of its certifications by a major retailer.

Earlier this year, Microsoft’s partner organization called attention to Best Buy’s efforts to play by Microsoft certification rules when the Minneapolis-based company became the first national retailer to attain Gold Certified Partner status.

Best Buy is doing the training within its Best Buy for Business division. At the store level, Best Buy for Business consists of a kiosk, employees and some business-focused IT equipment. Outside the stores, Best Buy for Business reaches out to customers through a Web site, an outbound sales calling operation and field sales agents. The goal is to leverage Best Buy’s store foot traffic and name recognition to grow beyond the home electronics and home office markets into small business IT sales and services.

At last count, Best Buy for Business hung its shingle inside about 115 stores. The company plans to double the number of locations with Best Buy for Business components this calendar year, and eventually the retail giant hopes to sell servers, networking gear and services to small businesses from nearly all of its 940 North American outlets.

According to Microsoft, the Best Buy for Business unit has trained more than 300 sales and service experts to the MCP level since starting the training last year. All of the Best Buy for Business store-based Business Technology Specialists and field-based Business Technology Consultants must pass an MCP exam covering Windows Small Business Server 2003, which is a key product of Best Buy for Business.

Best Buy’s Geek Squad, the black-and-white Volkswagon-driving “Special Agents” who help with on-site small business implementations in the Best Buy for Business operation, are also getting some of the MCP training. There are about 12,000 Geek Squad employees.

By the end of 2006, Best Buy plans on having more than 900 employees complete their MCPs, according to Microsoft. The figure is consistent with statements Best Buy executives have made to financial analysts in recent months.

Best Buy for Business is setting up its own learning portal, incorporating Microsoft’s next generation of certifications, for use by its employees later this year. Meanwhile, the company is also requiring some employees to earn the more involved Microsoft Certified System Engineer certification.

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

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Reader Comments:

Mon, Nov 24, 2008 Anonymous Anonymous

Here is BBY Pay Structure for Field Agents
Double Agent (Residential) $12 to $20
Special Agent (Business) 70-282 Required $17 - $23.50
Certified Special Agent MCSE Required $25 to $30 an hour

BBY Pays well and there are some skilled people but there are also some very fresh people to IT that have no buisness working on a server. This article is the truth and it changed my life. Because of best buy I was able to get certified and progress in the IT field well beyond my means at that time.

Tue, Feb 6, 2007 Anonymous Anonymous

lol. I get paid way more than 12 bucks an hour.

Fri, Jul 7, 2006 unknown texas

Well as a GS agent, MCSE cert, Security cert, I do agree with all of you, but sometimes bby wants money, just like anyone else. Yes we do get paid 12 or lower in some states, i'am there to test my MCSE, security, and A plust skills all the time, and BBy is good place to start.

Mon, Jun 19, 2006 Ghost Anonymous

Well at least they aren't promoting Brain Bench. :-)

Wed, May 31, 2006 Mike D. Midwest

Well, isn't it nice to know you can pick up some Ink Cartridges and SBS Consulting Services for your SQL, Exchange, IIS, AD Infrastructure at the same time. It all comes back to the simple rule of life -- "You get what you pay for."

Wed, May 24, 2006 Sam CA

The pathetic part about that lawsuit is that Best Buy only allows their technicians to use a limited list of tools and didn't want to pay for a license. Besides that, do they really think that MCP certs will make their problems go away? Classic corporate answer to a problem that is going to take real-world field experience to fix.

Fri, May 19, 2006 Spike Anonymous

Surely this is the abridged version of the article. Good journalism, at the very minimum, would have called for: who, what, why, where, and how. We learn noting of BB motivations, (why), which areas of the MCP they are attaining (what), or how they are training for their exams, (how).

Thu, May 18, 2006 Anonymous Anonymous

That's about right for the pay; but the charge is shocking!!!

Thu, May 18, 2006 Accurate FL

I wonder what BB is paying these poor schleps for being on their "geek squad"
Probably just what they're worth. 12 bucks an hour!!!

Thu, May 18, 2006 Anonymous Anonymous

This is funny, in light of the copyright infringement lawsuit filed April 11 by Winternals against Best Buy Co. and Geek Squad for allegedly using unlicensed software products.

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