Desktop Apps Exam Now Live

Exam for testing help desk support skills now available; MCDST also now officially live.

UPDATE: On Wednesday, February 4, Microsoft will make Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System, generally available. With the general availability of 70-272, the MCDST credential is officially live. According to postings on Microsoft newsgroups, beta testers began receiving beta exam 71-272 score reports on February 3.

Exam 70-272 is one of two exams that candidates are required to pass in order to obtain the Microsoft Certified Desktop Support Technician on Windows XP certification, the company's newest title. The other is Exam 70-271, Supporting Users and Troubleshooting a Windows XP Operating System, which made its debut on January 12. Both exams are aimed at corporate help desk and desktop support personnel.

The release of 70-272 means that Microsoft will begin issuing the MCDST title. According a press release issued today, Dan Truax, Director of Business and Product Strategy with Microsoft Learning, says that the credential was developed to "address a growing need industry-wide for qualified help-desk professionals." Truax cites a U.S. Department of Labor report that "indicates that a demand gap exists in organizations between the number of support technicians who are needed for Microsoft Windows desktops and the number of skilled individuals available to do the job."

Obtaining an MCDST also allows candidates pursuing the MCSA on Windows 2000 to count the MCDST as an elective toward the MCSA, according to the FAQ on the Microsoft site (click here to read; however, as of press time, Microsoft hasn't updated the MCSA on Windows 2000 guide (click here). The FAQ doesn't state whether the elective option also applies to the MCSA on Windows 2003.

To view the 70-272 exam objectives, go to For 70-271, go to To view the MCDST requirements, go to For more about the MCDST, see "Desktop Tech Cert Sees Light of Day," in the News archive, or click here.)

About the Author

Michael Domingo is Editor in Chief of Virtualization Review. He's been an IT writer and editor for so long that he remember typing out news items in WordStar.

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Reader Comments:

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AFYc35 DOT , [url=]dpdzzneprxmb[/url], [link=]dmigcnkatfjb[/link],

Thu, May 27, 2004 sdibias USA

LMAO---> Nice one MCSE ;-)

MCSE from FLorida says:
Way to go, Israel - As for Mr. "Anonymous Mor0n" he's probably Hamas or Al-Quada or some other Linux type...

Mon, Feb 16, 2004 Anonymous Anonymous

Please Help, where do I get free material to study MCSA?

Tue, Feb 10, 2004 abdullah saad G. al-ghamd saudi arabia


Tue, Feb 10, 2004 CBlasek Horsham, PA

Passed it. First cert for me.

Tue, Feb 10, 2004 Anonymous Israel

It's me again, I passed both exams on november 18th. A lot of good articles have been published about these exams, but I have to state that the second one (70-272) was a lot easier, both exams deal with Windows XP and troubleshooting of desktop users problems. the first deals mostly in OS problems and the second one deals in applications problems (like office). Thanks for the nice comments :)

Fri, Feb 6, 2004 Way To go First Israeli Israel

Give us some more information on the exam... just to be more knowledgeable...
MCSE (Plus) Internet

Fri, Feb 6, 2004 observn SLC

Does Linux type mean well rounded? I assume it is a compliment.

Fri, Feb 6, 2004 MCSE FLorida

Way to go, Israel - As for Mr. "Anonymous Mor0n" he's probably Hamas or Al-Quada or some other Linux type...

Fri, Feb 6, 2004 Anonymous San Diego

Way to go, Israel!!! Was it difficult, and what, if anything stood out as being covered the most on the test? Congratulations!!

Thu, Feb 5, 2004 sdibias Los Angeles, CA

Now that was a positive comment, something a decent human being would do...

Thu, Feb 5, 2004 Way To go First Israeli Israel

Dude... way to go..
I guess you should be the first (maybe second - after Lior Zoref from Microsoft Israel), but that still count as first...
Great to see you have made the achievement.

Thu, Feb 5, 2004 sdibias Los Angeles, CA

Now, now Mr. ""Anonymous Mor0n!!1"
What kind of comment is this? "who cares if you are or not!" I think that there should be a question mark as opposed to an !!! for starters... Try
Becoming a positive person and congratulate the man/woman, I bet they are the first one to obtain this cert in Israel. 0_o

Thu, Feb 5, 2004 Mali TX

I just want to say thank you to mcpmag. You are proving a valuable resource.

Thu, Feb 5, 2004 Lance San Antonio, TX

No study materials though, what's up with that?

Thu, Feb 5, 2004 Anonymous Anonymous

The MCDST web sites are now updated with new FAQ and elective information.

Wed, Feb 4, 2004 Anonymous Anonymous

who cares if you are or not!

Wed, Feb 4, 2004 Anonymous Israel

passed it! yeah!!!
I wonder if I am the first in Israel :)

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