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Desktop Technician Cert on the Way?

Microsoft is reportedly planning to add a new certification title to its stable, this one for desktop support personnel.

Microsoft is reportedly planning to add a new certification title to its stable, this one for desktop support personnel.

Microsoft, as of press time, had no official comment on the certification, but reliable sources have learned some early details. The certification is said to require two exams. One will focus on management and troubleshooting of Windows XP and the other on general application support. Both tests will be entirely new, not recycling any previous material from other exams.

The expected timeframe is October.

The certification appears to be aimed squarely at help desk workers. According to sources, Microsoft sees the new title as filling out the third tier of IT infrastructure support, the other two being network administration (MCSA) and network design (MCSE).

About the Author

Keith Ward is the editor in chief of Virtualization Review.

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