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Microsoft Pulls Vista Update Causing Reboot Problems

Microsoft is stopping automatic distribution of an update required to install Vista SP1 following reports of faulty reboots on some machines.

Late Tuesday, Microsoft Corp. announced it is stopping automatic distribution of an update required to install Vista SP1, KB937287, following reports that it put Vista's automatic update to cycle into an "endless loop" of reboots on some machines.

Windows Vista SP1 is being rolled out this month, and the KB item above is one of two that must be installed before installing Vista SP1.

Reports of the problem began surfacing last week.

"Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we're investigating the problem," wrote Nick White on Microsoft's Windows Vista Blog on Tuesday. "We are working to identify possible solutions and will make the update available again shortly after we address the issue."

White encouraged those suffering from the issue to use system restore to correct it or call call tech support at (866) PC-Safety.

About the Author

Becky Nagel is the executive editor of the 1105 Redmond Media Group's Web sites, including Redmondmag.com, RCPmag.com, RedDevNews.com and VisualStudioMagazine.com, among others.

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