UPDATE: Help Desk Contest Winners
In honor of MCDST's release, winners of help desk heroism/horror submissions announced.
we asked for you to submit your help desk stories
of heroism or horror, in honor of the release of Microsoft's new Microsoft
Certified Desktop Support Technician title. The winner is Brian Gibson,
whose submission solved the mystery of disappearing network files and
kept the problem from future recurrence via security policies.
For his compelling story, which we'll publish in a future print edition
of MCP Magazine, Brian receives the grand prize, which includes:
Minasi's Windows XP & Server 2003 Resource Kit, by Mark
Windows XP Registry, By Peter Hipson (Sybex)
XP Home and Professional Editions Instant Reference, By Denise
Windows Server 2003, by William Boswell (Addison-Wesley)
Ultimate Windows Server 2003 System Administrator's Guide, by
Robert Williams, Mark Walla (Addison-Wesley)
Windows Server 2003 Delta Guide, by Don Jones, Mark Rouse (Sams
Windows Server 2003 Unleashed, by Rand Morimoto, Michael Noel,
Omar Droubi, Kenton Gardinier (Sams Publishing)
Prizes were provided courtesy of Addison-Wesley,
Sams, and Sybex.
Among the submissions were five runners up:
- Marvin Androschuk (Canada)
- Dana Cummins (Tacoma, Washington)
- Howard Feldsott (New York)
- Rick Haslam (Canada)
- Nicholas Kummer (Detroit, Michigan)
For their submissions, they'll receive one of the above listed books
and their submissions will appear in a future print edition of MCP
Magazine. Congratulations to all!
Microsoft's new Microsoft Certified Desktop Support Technician title
became available upon the release of two exams, 70-271, Supporting Users
and Troubleshooting Windows XP, on January 12 and 70-272, Supporting Users
and Troubleshooting Desktop Applications on Windows XP, on February 4.
For more information on the MCDST certification, click
Michael Domingo is Editor in Chief of Virtualization Review. He's been an IT writer and editor for so long that he remember typing out news items in WordStar.