News

Desktop Technician Cert on the Way?

Microsoft is reportedly planning to add a new certification title to its stable, this one for desktop support personnel.

Microsoft is reportedly planning to add a new certification title to its stable, this one for desktop support personnel.

Microsoft, as of press time, had no official comment on the certification, but reliable sources have learned some early details. The certification is said to require two exams. One will focus on management and troubleshooting of Windows XP and the other on general application support. Both tests will be entirely new, not recycling any previous material from other exams.

The expected timeframe is October.

The certification appears to be aimed squarely at help desk workers. According to sources, Microsoft sees the new title as filling out the third tier of IT infrastructure support, the other two being network administration (MCSA) and network design (MCSE).

About the Author

Keith Ward is the editor in chief of Visual Studio Magazine.

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Reader Comments:

Wed, Feb 22, 2006 vinson Sri lanka

Positive thinker has one way to look at it, but I am more inclined to agree with the A-Plus MCP crowd. The industry doesn't need more tests and certificates. It needs consolidation to produce a decent knowledge support worker. If someone wants a helpdesk tech cert, Microsoft (a founding member of CompTIA) should be pushing for Helpdesk Plus with my future caree.

Tue, Jan 17, 2006 D.vinson Sri lanka

I am pc techincian.So that i like an inpove my computer skill. I am working in Colombo.At same time i am studing
A+ computer .

Fri, Oct 17, 2003 Anonymous Anonymous

another B.S certs..

Tue, Oct 14, 2003 HT Detroit

I am A+, Network+, MCP and Master MOS Certified in Office XP. I am also and Instructor at a Technology Center and local college. I think that this new cert in conveniently timed for all of the planned helpdesk and support outsourcing that is about to happen. It will be interesting to see the content of the exames being something different than what is covered al ready in the A+ OS, MCP OS and MOS exams. Only topics that are lacking in these areas are professional development skills in customer support and the in-depth use of helpdesk tools and support utilities. Unless these tests are meant to fill-in that area (only test should be able to accomplish that), I do not see the point. I do not get the sense that this certification was really meant for a local job market, if it were bundling current certs as equivalents for this designation would be more than an appropriate equivalency.

Mon, Oct 13, 2003 SoulessAbyss Yuma AZ

Great Idea, Keep me posted

Mon, Aug 18, 2003 Anonymous Anonymous

More certs doesn't help......More jobs help.

Sat, Aug 16, 2003 jsprague Anonymous

Above poster: Just playing devil's advocate, but if you are not certified and do not appear to be interested in certifications, then what are you doing here? I agree with most of your post. But when it comes to the release of OS, keep in mind that a company either grows or it dies. Given their market domination, the only way that Microsoft can grow is to release OSs more often and convince people that they need them. Having said all of that, I am not too sure that I think this new cert will be very worthwhile.. Like others have said, there are already other entry level certs (CompTIA, MCP, MOS, etc) that cover the areas that helpdesk employees support.

Thu, Aug 14, 2003 Anonymous Anonymous

I have been in the administration and support industry for over 13 years and have no certification. MS certifications just show that you can read the books or use transcender and learn how to answer the way MS wants you to answer. There are always multiple ways to fix a problem. When I hire for Tech support personnel, certs just show the person can learn. Experience is the key and hands-on is the true test. If your environment is not at the latest hardware, OS and Office suite there is not much you do for your people other than reboot. As long as your support staff are logical thinkers your okay. Ultimately is MS would spend more time testing their software and not rushing the releases (which companies cannot keep up with anyway or get approval to upgrade) support would not be a problem.

Wed, Aug 13, 2003 Ben Nevada

I wouldn't write off the value of certs. Clearly, if you have to make a hiring decision between experience only or certification only, experience wins out. In talking to my boss, who manages a department with 20 software engineers (poor guy), he said he would take experience + certification over just experience. I have my MCDBA. I don't do enough pure networking to warrant getting an MCSE, but if I did, I would probably spend the money on transcender/Minasi Win2003 book/Sybex virtual lab courseware/ and testing fees to get the cert. Done on its own merits without braindump, it's hard as heck, but doable.

Fri, Aug 8, 2003 Anonymous Anonymous

"One will focus on management and troubleshooting of Windows XP" Exam 70-270 should had covered this already. "and the other on general application support" What kind of general application are we talking about? This is MS-Office. If we are talking about troubleshooting MS-Office then I agree with this new cert otherwise we already have the MS Office Specialist certification for that.

Fri, Aug 8, 2003 Newbie in IT Anonymous

Why wasting money in a low level Desktop Technician certification for an entry level job like help desk or desktop support for a low salary? You gotta be kidding if you take this one.

Fri, Aug 8, 2003 Wake up Anonymous

To Tait: If you wnat to see a low level cert when screening for temp positions look for A plus, Network plus, MCP in W2K and/or XP and MOS in Word, Excel, Access, etc. There's no really need for a desktop tech cert from MS.

Fri, Aug 8, 2003 Get real Anonymous

Let's see, what are we looking for in a desktop tech. cert? Coming from MS you should be able to support a desktop OS, either w2k or xp and desktop applications like MS-office. We already have certs for this. Why do we need another one?

Fri, Aug 8, 2003 Anonymous Anonymous

You got that right Mikey.

Fri, Aug 8, 2003 Mikey Mike Anonymous

Who cares, certification doesn't mean anything anymore. Companies now look to see if you have a 4 year degree and work experience.

Wed, Aug 6, 2003 Anonymous Anonymous

Not at $100 an exam they don't, especially if the exam doesn't count towards an uplevel cert, just get the MCP in a desktop OS while working towards one of the better certs.

Wed, Aug 6, 2003 Adolfo California

Too many certifications in a field destroyed by the Bush economic !!
Who need more certs.... what we need is IT projects, jobs for the IT community...why get more certifications to show on your living room?

Wed, Aug 6, 2003 Anonymous Anonymous

those opposing are ignorant.this cert is what we need

Wed, Aug 6, 2003 Tait Santa Barbara

As a Site Lead with over 3000 desktops and multiple projects going at once, it would be nice to see a low level cert when screening for temporary positions.

Wed, Aug 6, 2003 Hazem Egypt

It looks great but i need more information. a would be the first one to take it.

Tue, Aug 5, 2003 Drew Rosenhaus Anonymous

When the radio commercial told me I could make $70,000 a year with no experience and just my MCSE...I had no idea I would have to actually work..learn..get experience..stay current in technology..and have to think. Maybe I shouldn't have dropped out of community college and paid $8,000 to get my MCSE.

Mon, Aug 4, 2003 Anonymous Anonymous

You would have to be a sucker to go for this cert. Get real

Mon, Aug 4, 2003 Anonymous Anonymous

MS devalue their MCSEs with each new cert they release. What's the point of another cert when MCSE is classed as "Entry Level"??? Go A+ & 270 instead

Mon, Aug 4, 2003 Anonymous Anonymous

MS Sucks

Mon, Aug 4, 2003 Rick Columbus, OH

I have mixed feelings about this. It sounds like an okay idea, and "might" help those with extra initiative get a half-decent job in today's market. But if you're going to go through a course or self study for that exam, why not go ahead and get your Win2K MCP, which you can build on for your MCSA or MCSE? If you're comfortable not setting your career sights very high, maybe that's the cert for you. It will be interesting to see what kind of knowledge the cert gives you in the end.

Mon, Aug 4, 2003 Chuck Anonymous

I studied for 5 years to get my A-plus & MCPs in both workstation(2k) and server(2k) and now employers don't even care about certs...what a waste of time... Already micro$oft has come out with another OS so I will have to start all over again....If microsoft keeps coming out with new OS's how can anyone keep getting certified....this is madness. I think we should make a stand and stick with W2K ...if we the system admins refuse to move to newer OS's microsoft will be forced to keep supporting W2K and stop putting out more OS's

Sun, Aug 3, 2003 Anonymous Anonymous

brilliant idea

Sat, Aug 2, 2003 Been there, done that Atlanta

Microsoft has just realized that not everybody will play their game. They just want another cash cow to raise.

Sat, Aug 2, 2003 James Boston, MA

I am a Microsoft and Cisco ceritified. I can not find job for 2 years. I decide to go to nursing school. After 2 years of training I can be RN. That at least will bring me a job. My point is, certifications do not guarantee you have job but RN dose. If you are in medical field and also have certification, it may help you make more money. Only certification dose not mean anything. Today certified people are over loaded. Too may certified people around. Unceritifed people who have job prevent certified people to getting job. The one interviewed me said, if everyone is certifed, he will not have job.

Sat, Aug 2, 2003 Anonymous Anonymous

I endorse the view that instead of two entirely new exams we should hove 70-270 and an application support exam.The second exam should be an elctive for MCSA.By this the dream of upgradation will not die and this certification can be a stepping stone for MCSA and MCSE.

Sat, Aug 2, 2003 Anonymous Anonymous

through the years I've pick up enough tricks in MS Office to get by.
I won't be taking this cert.
Having my MCP, MCSA and my MCSE, I feel I have enough certs for awhile.
Thanks but no Thanks MS.

Sat, Aug 2, 2003 Anonymous Anonymous

most of help desk jobs are goin to india

Fri, Aug 1, 2003 Anonymous Anonymous

This takes the cake! I have heard enough from MS over the years. I will decide what is right for me.

Fri, Aug 1, 2003 Anonymous Anonymous

I understand that the exam will only be offered in India..........

Fri, Aug 1, 2003 Anonymous Anonymous

If MS HAS to create this, like they did the Security designation, they might as well just combine A plus,Net plus, MOS and MCP. Those certs cover the typical Desktop Tech. No need to create a new exam, just bundle the certs.

Fri, Aug 1, 2003 Anonymous Anonymous

Do not drop present xp exam.Otherwise ok proposal.

Fri, Aug 1, 2003 Anonymous Anonymous

This is probanly the most relevant microsoft certification till date.However I think you should retain 70-270 as one exam and the application support exam should be an exam(elective) for MCSA.Thi is how it can become a very popular exam

Fri, Aug 1, 2003 Anonymous Anonymous

We don't need a desktop certification , what we need is a hands on test for the MCSE/MCSA

Fri, Aug 1, 2003 Anonymous Anonymous

very good

Fri, Aug 1, 2003 Anonymous Anonymous

for me the ideal is 70-270 or 70-210 exam and an exam for application support that would be a gem of a combination

Fri, Aug 1, 2003 Tired of this game US

Microsoft certification program is a joke. MS says that MSCE designation is for network design and architect and the MCSA is for net admins and that we need now a cert for desktop support.
The reality is that in the real world the MCSE is used as an entry level certification for help desk/desktop support. I've seem many times job postings requiring the MCSE cert for this type of jobs. Nobody asks for MCSA, just MCSE. The MCSE is not longer a premier cert until MS includes a hands on test like the CCIE cert.

Fri, Aug 1, 2003 Anonymous Anonymous

To BuyMoreParts:

"How many A-plus techs know Word or Excel adequately? "

That's what the MOS (Microsoft Office Specialist) certification is for.

Fri, Aug 1, 2003 Tired of this game alread US

If you are alredy A plus, Network plus and MCP in W2k Pro or XP certified, why do you need a MS-Desktop certification for?
Answer: To give more money to uncle Billy of course...

Fri, Aug 1, 2003 Anonymous Anonymous

excellent idea.hardly any jobs for sys admins

Fri, Aug 1, 2003 Rusty Atlanta

The more certs that exist, the more diluted the cert pool, I agree that for those who are starting out, it may be a step...but why not just work harder and get A, MCP, etc, like the rest of us did? I don't think the industry should make it EASIER to get certified. Getting certified means Working HARD.
Basically it will be one more cert for MS to collect money on, and one more cert for bosses to decide, "Do we really need this?"

That's my two cents worth

Thu, Jul 31, 2003 Anonymous Anonymous

I agree with the MCP and Aplus group. It looks to me as a new way for Microsoft to increase revenue, let's see 10,000 X $250 equals real money!

Thu, Jul 31, 2003 Mrs.MCP Raleigh

Having worked in hardware and software desktop support, this sounds logical, perhaps as a step beyond MCP designation. A focus towards help desk techs is a great idea.

Thu, Jul 31, 2003 BuyMoreParts Anonymous

Agreed, A+ and Win XP OS says a lot about basic desktop support, but the article indicates Application support as well. How many A-plus techs know Word or Excel adequately?

Thu, Jul 31, 2003 mcse924 NYC

I agree with DAVER, how many certs do you need to be considered profiecient enough to support Windows desktops???

Thu, Jul 31, 2003 each and every cert count Anonymous

No one starts at the top. Sounds like some of you forgot that.

Thu, Jul 31, 2003 Chrystoph Anonymous

Positive thinker has one way to look at it, but I am more inclined to agree with the A-Plus MCP crowd. The industry doesn't need more tests and certificates. It needs consolidation to produce a decent knowledge support worker. If someone wants a helpdesk tech cert, Microsoft (a founding member of CompTIA) should be pushing for Helpdesk Plus with an MS specialty.

Thu, Jul 31, 2003 daver Anonymous

IF one is certified as MCP in Win2K PRo or WinXP Pro, are they not already a certified desktop professional in Microsoft????

Thu, Jul 31, 2003 Positive Thinker Anonymous

Look at it this way, all you nay-sayers: if a technician had no/few certs or little experience, this would be a step in the right direction for them.

Thu, Jul 31, 2003 Bill OR

Before i make a decsion, I would like to see the exam. Sounds like it might be a good one for Tech Support Reps.

Thu, Jul 31, 2003 Anonymous Anonymous

save your money, and don't quit your day job. McDonald's will certify you to flip burgers.

Thu, Jul 31, 2003 IT worker Anonymous

Agreed, save your money!!!

Thu, Jul 31, 2003 Ben Anonymous

Hm. A+ says it all,l though. And I would suggest that the Windows 2000 Professional or XP Professional exams would say it all for the Microsoft OS. More power to Microsoft, but I think I would definitely pass on this one.

Wed, Jul 30, 2003 Anonymous Anonymous

save your $$

Wed, Jul 30, 2003 Anonymous Anonymous

Sounds good & about time!

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