In-Depth

Windows 2000 SP3 Top 10 Fixes

Along with hardware and software fixes, this patch addresses recent antitrust settlement compliance issues.

Just like its predecessors, Windows 2000 Service Pack 3 fixes a large number of bugs in Windows 2000. SP3 is cumulative—all the fixes that were available in previous service packs are included. SP3 also adds a series of security enhancements in keeping up with Microsoft's Trustworthy Computing Initiative and addresses some issues that bring Microsoft in compliance with the proposed antitrust settlement with the U.S. Department of Justice.

In this article we will look at the top 10 fixes in SP3 related to the operating system, networking, directory services, printing, management, and the like. Just so you know, this is my personal top 10 list of the fixes and is not something that Microsoft has officially endorsed. For a complete listing of all the fixes in SP3, check out Knowledge Base article Q320853 on Microsoft's Web site. At the end of this article, we will also examine what Microsoft didn't fix in this service pack.

10. Wake Me Up When My Print Job Is Finished
SP3 fixes a problem with Hewlett-Packard multifunction printers, such as the OfficeJet series, that are connected to the parallel port. The standard, single-function HP printers don't seem to have the same problem. This bug has to do with the CPU utilization that can jump to a high number (50-100) and then stays that high when you send a print job to one of these multifunction printers. When the CPU utilization is so high, you may not be able to use other applications, which seem to hang or are running painfully slow. Microsoft recommends that you check the port mode settings in your computer's BIOS. If the port mode is set to AT, change it to ECP.

Depending on your computer, the port mode that uses ECP may be listed as ECP, EPP, ECP/EPP, or PS/2. If the port mode is already set to ECP and you still experience high CPU utilization, then SP3 should fix the problem. (By the way, you may notice that changing port mode to ECP also considerably improves scanning on your HP multifunction printer.)

Look Before You Update

Before we look at some of the fixes in more detail I should point out that a large number of people have reported problems with SP3. Microsoft has announced that there are dozens of Windows 2000 and Active Directory hotfixes that can cause conflicts with SP3. You need to ensure that you use the updated versions of the hotfixes. Details are available in the Knowledge Base articles Q326797, Q326936 and Q309601. Users with AMD processors in particular have some serious complaints about SP3. My contacts at Microsoft tell me that they had6UNMJ some issues with the Windows Installer (.msi packages) during SP3 deployment. Check out KnowledgeBase article Q324906 for details.

9. Bang! You're Dead
If you try to connect to a domain controller with a username that starts with an exclamation point "!" (commonly referred to as bang), you may not be able to connect. For example, if you use the user principal name (UPN) format to connect to the domain, such as !user1@nwtraders.msft, the server may refuse connection. If you use the SAM account name, such as nwtraders\!user1 you may be able to logon successfully. With SP3, you should be able to logon properly with both the UPN and the SAM account name.

UPNs with a bang
Figure 1. SP3 fix: Connecting to DC with username preceded with a bang.

8. Watch Your PTEs
When you use the 4GB RAM Tuning (4GT) feature on a Windows 2000 Advanced Server or Windows 2000 Datacenter Server, you can increase the user-mode memory available to applications from the default 2GB to 3GB. You do this by expanding the virtual address range for the programs. By default, the user-mode address range is 0x0000000 through 0x7FFFFFFF, and the kernel-mode address range is from 0x80000000-0xFFFFFFFF. With 4GB RAM Tuning, the user-mode is expanded to 0x0000000 through 0xBFFFFFF and the kernel-mode range is reduced to 0xC0000000-0xFFFFFFFF. The 4GB RAM Tuning feature is also referred to as the /3GB switch: To enable this feature you add a /3GB switch in the boot.ini file.

When you use 4GB RAM tuning on the servers, the system Page Table Entries (PTEs) are significantly affected. In fact, a lot of times the scsiport.sys driver can cause a fatal system error 0x000000d8 when your server is low on PTEs. This behavior is likely due to servers performing heavy duty tasks, such as Exchange or SQL Server. As a result, you end up getting a blue screen of death with the following error:

*** STOP 0x000000D8 DRIVER_USED_EXCESSIVE_PTES

SP3 fixes these excessive PTE errors. For more information on 4GB RAM Tuning feature check out Q291988.

7. Ever Heard of a 4MHz System?
One of the bugs that SP3 fixes is the way the System Information tool (winmsd.exe or msinfo32.exe) reports the processor speed on mobile computers. Instead of reporting the maximum clock speed, the msinfo32.dll reports the current clock speed, which varies on mobile computers depending on the CPU usage. The System Information tool may report the processor speed to be ~4MHz.

UPNs with a bang
Figure 2. SP3 fix: SysInfo reports on computer with clock speed of less than 4 MHz. (Click image to view larger version.)

6. Don't Touch My Camera
If your computer supports a USB camera and it's Advanced Configuration and Power Interface (ACPI) compliant, and if you connect your USB camera to your computer, you may notice that everything is working just fine. So, what's the problem? Well, if you then suspend the computer and disconnect the USB camera, when you restart the computer the camera may still be visible in the Device Manager. The rest of the behavior depends on whether or not the Device Manager was running. If it was running when you removed the camera, the Device Manager may just hang and won't even let you scan for new hardware. If it wasn't running and you try to start Device Manager, it will still hang. Either way you're toast! Luckily, SP3 comes to the rescue and fixes this nuisance.

5. Sorry, You Don't Count
For some companies the printer naming convention includes numbers. Some organizations use asset numbers to name their printers. You may have noticed that Windows 2000 doesn't allow you to create a TCP/IP printer that has a host name that starts with a number. The problem lies in the tcpmonui.dll; SP3 fixes the bug.

4. You May Not Use Windows Update—Just Kidding!
Windows 2000's Group Policy has a feature that allows you to prevent users from running Windows Update. When you enable this feature, you may notice that although the link to Windows Update disappears from the Start menu, you can still use the Device Manager and Printer wizard to access the Windows Update site. SP3 fixes this bug so when the administrator says "no Windows Update," she really means it.

Windows Update Still Enabled
Figure 3. SP3 fix: Windows Update can be enabled by a user, even though administrator may have disabled that feature.

3. No-Win Situation
Here's a common scenario: Sometimes you try to connect to a share on Windows 2000 domain controller and nothing happens. Even though you can successfully ping the server you still end up getting a network error 58. Sound familiar? This is due to a thread blocking issue which can cause the directory services on heavily loaded Windows 2000 domain controllers to stop responding to clients. Under certain conditions, a thread that holds the NTDSA!csHiddenDBPOS function may be waiting for another thread to finish what it is doing. However, the thread that it's waiting for is waiting for the execution of the thread that holds this NTDSA!csHiddenDBPOS function. So let's say Maria has the car keys in her purse and she is waiting for Matt to pick her up at a friend's house, but Matt can't leave the house because Maria's got the car keys. Obviously, they're in a catch-22. This type of deadlock causes a huge backlog in the directory services which results in network error 58. SP3 resolves the deadlock.

2. Slower Than Molasses
Another bug that's fixed in SP3 has to do with the disk Input/Output performance. Over time, your server may become very slow and no matter what you do the disk I/O throughput continues to go down. The only solution is to reboot the computer. (Isn't that the cure for all problems? When in doubt, reboot!)

Now when I talk about disk degradation, I am not talking about disk fragmentation, which is a totally different issue. In fact, rebooting won't do any good if your disk is fragmented because it won't rearrange the files on your server. The main culprit here is the classpnp driver. This driver keeps a close eye on disk subsystems, such as RAID arrays with multiple spindles, and pays close attention to errors reported by lower-level drivers. When it notices too many errors, it starts to disable certain performance features to cut down on the errors. The problem is that the algorithm used by classpnp driver is not intelligent enough to consider all types of possible scenarios. In addition, the performance features are not enabled automatically once they are disabled. The only way to restore the performance features is to reboot the computer. Until then your computer may be running slower than molasses.

1. Oops! I Did It Again!
A fix related to DHCP server fixes a problem that has to do with DHCP server attempting to assign reserved IP addresses to non-reserved clients. This is most likely on a DHCP server that has a large number of reservations and exclusions. Here's what happens: The client boots up and sends a DHCPDiscover packet to obtain an IP address. The packet includes the client's media access control (MAC) address. The server sends a DHCPOffer packet which includes a reserved address. The client sends a DHCPRequest packet, requesting that the server assign that IP address to the client. Normally, the server at this point sends a DHCPAck package to acknowledge the request and the client then starts using that IP address. However, in this scenario, the server realizes that it can't assign that IP address because it is a reserved address for a different MAC address. The server sends a negative acknowledgement, or NACK, instead of an ACK. The client then goes back to sending another DHCPDiscover packet to start the process all over again. The server does the same thing. It goes through the same routine and tries to assign the next reserved address and gets a NACK. Windows 95/98 and Windows NT clients will give up after a few tries, but Windows 2000 clients keep on trying until they get a valid address. SP3, fortunately, makes this issue moot.

Additional Fixes

I've only scratched the surface—the number of bug fixes, just as you might expect in any service pack, is rather large. Some of the fixes are off the wall in the sense that most people are not likely to experience, but they sure are interesting. Here are a few examples:

  • If you run ntbackup.exe to backup the System State of a domain controller on a tape or file and the domain controller has more than 12 IP addresses on one network card, the backup program may quit without any warning or errors.
  • If your DNS database has more than 16,000 DNS zones and if you try to view the properties of a zone in the Microsoft Management Console, your console may freeze.
  • Sometimes Windows Explorer doesn't know how to count beyond 4GB. If you have a file that's greater than 4GB, you may notice that the size in the status bar indicates that it's a zero-byte file.

For a complete listing of bug fixes, check out the List of Bugs Fixed in Windows 2000 Service Pack 3 on Microsoft's Web site. SP3 includes several enhancements, including TCP/IP enhancements which are described in Q298896. For a list of known issues with SP3 check out the Release Notes in Q321295; I recommend you read them and the ReadMe file before you install SP3.

Why Some Fixes Didn't Make It
I've provided Microsoft with a list of bugs in Graphical User Interface that need to be made in Windows 2000—yes, there are quite a few. Some of them are not just cosmetic improvements but significant omissions or bugs that can affect your daily administration tasks. Unfortunately, Microsoft has not fixed those bugs in SP3. What's confusing to consumers is the lack of consistency on the part of Microsoft. On the one hand, they don't fix the bugs that have been around for a long time, yet they make other tweaks that may be less important.

Here's one example: In November 2001 Swedish security researcher Andreas Sandblad discovered a flaw in Internet Explorer that allows you to inject a Java Script in the history that can be executed by using the Back button on the browser. The Register reported that Microsoft was notified about the flaw on Nov. 12, 2001 and again on March 25, 2002. Microsoft has yet to fix this bug. Andreas has written a script that can execute the Minesweeper game on a local computer to demonstrate how programs can be executed without a user's permission. I tested this exploit on several Windows 2000 clients with SP3 installed with success. Sandblad says that Microsoft has not responded to this issue as of this writing. (The company has fixed this security hole in Windows XP running SP1 and Windows .NET running RC1.)

Perhaps Microsoft's excuse for not fixing this bug will be that it has to do with Internet Explorer, so they didn’t add it to the service pack for an operating system. But this reasoning contradicts the fix for a bug that has to do with incorrect VBScript handling in Internet Explorer that allows a Web site operator to view your local files (see Q318089). Simply, they fixed the bug that allows viewing of files but not the one that allows execution.

And that's not it. A series of Windows Explorer bugs have not been fixed in SP3, but you can get fixes for them from Microsoft Product Support Services (PSS).

Always More Fixes to Come
At the time of writing, Windows 2000 SP3 has been out for a couple of months. Lots of people have successfully deployed SP3, but many also complain about serious problems after upgrading. It's alarming that Microsoft has spent lots of time fixing security holes but failed to patch holes in some of the core components, such as Windows Explorer and Internet Explorer.

In Microsoft's defense, one could argue that it's a daunting task to fix every security hole in the operating system. But, with all the emphasis on the Trustworthy Computing Initiative, security experts and consumers expect Microsoft to cross every "t" and dot every "i" before releasing SP3. Well, they didn't. You should expect several patches in the coming weeks and months to fix the problems associated with SP3, Windows Explorer, and Internet Explorer.

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Reader Comments:

Thu, Apr 17, 2003 Keith Ward Anonymous

To resond to Danny Graves: Danny, we are NOT a Microsoft publication, nor are we affiliated with them in any way. I just wanted to clarify that, since many folks think our name implies the relationship. -- Keith Ward, senior editor, Microsoft Certified Professional Magazine

Wed, Apr 16, 2003 A.Veldhuis Anonymous

I wish you had more explanations about the latest SP's this is helpful and I now have a clearer Idea of what this SP fixes.
Thank you

Wed, Apr 16, 2003 Anonymous Anonymous

jow

Mon, Apr 14, 2003 Andre Thompson Trinidad

I strongly agree about MS leaving out a few fixes eg on a vanilla install of W2K professional, Office 2K you can't open a picture file from Outlook see KB260151.

Fri, Apr 11, 2003 Anonymous Anonymous

Thank's for these efforts.

Tue, Apr 8, 2003 Benjamin Williams Anonymous

Good arcticles, however I have a way to fix a problem in a comment above:

The DCHP Reserved address problem for SP3 has a Q article, but no fix. (Which isn't good enough) Resolution is to replace it with the SP2 DHCP DLL called (dhcpsnap.dll version 5.0.2138.1). It has worked great since.

Mon, Apr 7, 2003 Anonymous Anonymous

What is the use for bang? Is there a reason why people would start the username with an exclamation point?

Mon, Apr 7, 2003 Anonymous Anonymous

Very informative, keep up the good work

Wed, Apr 2, 2003 Anonymous Anonymous

Readable and informative.

Wed, Apr 2, 2003 Anonymous NY, New York

Good article!

Tue, Apr 1, 2003 Danny Graves Texas

An informative article with a level of frankness that is refreshing from a Microsoft related publication. This answered a few questions I had related to SP3 and I hope is a sign of better lines of communication from Microsoft to the technical community dedicated to supporting it's products.

Tue, Apr 1, 2003 Robert Glendora

That's nice, but what about telling us how to fix the things it breaks. I run a DB app that is distributed to thousands of users and SP3 is causing us no end of networking headaches.

Tue, Apr 1, 2003 Bill Espinoza California, USA

Excellent information. Like having an extra set of eyes. Thanks.

Tue, Apr 1, 2003 Miranda PA

Great work!!! Keep it up.

Tue, Apr 1, 2003 Anonymous Anonymous

Good article explaining the fixes in SP3

Tue, Apr 1, 2003 Anonymous Anonymous

Great!

Tue, Apr 1, 2003 Craig USA

Great article! We have seen at least two of these 9 and 1. We may have seen 4 as well.

Tue, Apr 1, 2003 Rick Anonymous

Very nicely done! Keep it coming.

Tue, Apr 1, 2003 Jim Bennett Louisville, KY

Good Job. Very informative.

Tue, Apr 1, 2003 Todd Harrison USA

Nice review of top issues. Glad to see the review is in an informal and readable perspective.

Mon, Mar 31, 2003 Paul Vossbrinck Connecticut

Beyond excellent - thanks for NOT being another Microsoft toadie. Keep up the good work.

Sun, Mar 30, 2003 Bobbie IPMC, Ghana

I am sure SP4 will be out in due course to fix the problems associated with SP3. Look foward to it.

Thu, Mar 27, 2003 Anonymous Anonymous

Great

Thu, Mar 27, 2003 joupin http://www.joupin.com

But I have many problem regardin DHCP reservation, DHCP Snap in doesn`t show the reserved address when you have more than 100 reserved, Microsft said this is just because of SP3 , and this bug was not at SP2, I found an articel in microsoft.com advicing me to wait till SP4 ,,,, I hope it would come sooner

Thu, Mar 27, 2003 Anonymous Anonymous

Keep up the good work !

Mon, Mar 24, 2003 kelvin wong malaysia

Great info!!! i like it!

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